To align the IT tools for the group entities using the ICT Base Services, the ICT department has replaced his tool to manage user requests. The impact will mainly be internal to the ICT department, but what will be the impact for you?
The visible part of this change for the users will be the Self-Service portal. This one will be reachable by the same address as before (https://servicedesk.besixgroup.com/) but will look different.
- On the upper part of the window, you will find a search box where you can type keywords or sentence to help you solve an issue or retrieve information about one of your ICT requests.
- On the bottom part you will find 4 sections to interact with IT: browse help articles, report an issue, request a service and approve a request.
[Note: if you only see 2 options instead of 4, click first on ‘login’ on the top-right corner and select ‘sign in with SSO’ on the next screen.]
When confronted to an IT request or problem, always try to introduce it online and follow it through until its resolution. Email and phone can still be used, but the Self-Service portal brings the following advantages:
- Find online resolution yourself through the search box using keywords
- Automate approvals for some service requests
- Tracking your request evolution
- Interact with ICT agents on your requests
- Portal is available 24x7
Like the previous Self Service portal, this new tool is “single sign-on” for people on the BESIX Group Active Directory. This means that the system recognizes who you are, and you don’t have to log-in separately.
The array of services covered by the ICT Self Service portal is vast: from hardware or software requests or issues, from authorizations, access or SharePoint requests, to request for site installation or application incidents – so start exploring: https://servicedesk.besixgroup.com/